Tag Archives: chargebacks

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Digital Transactions: Don’t Let the Scourge of ‘Friendly Fraud’ Hurt Your Bottom Line

Tami Cohorst, Abtek’s Vice President, was recently featured on Digital Transactions, an online business publication focusing on trends in the electronic exchange of value.

You may have heard the term, “friendly fraud.” It’s no surprise, then, that there’s nothing friendly about it. And it’s quickly becoming a major problem for merchants across the globe.

Friendly fraud, also called friendly-fraud chargebacks or cyber-shoplifting, occurs when a customer makes a purchase online and then files a dispute with his or her credit card company, claiming that the charge was fraudulent or that the product was never delivered.

Continue reading the full article on Digital Transactions →

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How to Minimize “Friendly Fraud” Chargebacks

With the EMV Mandate, data breaches, and POS innovations, merchants have enough to worry about when it comes to how they handle the way their customers pay.  Which is why one particular strain of chargebacks is especially a huge nuisance.

Know the Facts

Did you know that “friendly fraud” chargebacks are commonplace now? The name is a misnomer, though–”friendly fraud” happens when a customer purchastes goods online and then disputes those charges with his credit card provider, claiming the goods were never delivered. ABTK-small-blog-image-FriendlyFraud-01A recent study found that 86% of chargebacks are deliberate; and Visa estimates that in 2012, merchants lost $11.8 billion due to friendly fraud. Many merchants can head this off by having accessible customer service reps.

But what else can businesses do to curb losses due to these kinds of chargebacks?

Verify

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Ask for security codes. These are the numbers that are located on the back of a credit card. Since merchants can’t store security codes, hackers can’t steal them.

 

Ask for Proof

ABTK-small-blog-image-FriendlyFraud-03Ask customers to electronically sign for their purchases. When you have the signature of a customer that proves the product was successfully delivered, it undermines any claim they may make that the product wasn’t delivered.

 


Chargebacks are messy. If you don’t deal with them in a short window of time, you could be forced to pay fees and penalties that could have been avoided entirely. It’s always a good idea to have a merchant services company on your side–especially one that hears you out and provides reliable customer service.

Here at Abtek, we fight friendly fraud chargebacks on your behalf, not only saving you the headache of dealing with them, but also potentially saving you a lot of money. Give us a call today at (800) 544-9145 to find out how we can help you prevent unfriendly chargebacks at your business.


Stay updated on payment processing trends by following Abtek on Twitter and Facebook. Sign up to receive our newsletter, too.

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How Will the EMV Mandate Affect Your Bottom Line? What Businesses Need to Know

ABTK-small-blog-image-EMV-01Credit card processing will go through major changes this year–but how will the 2015 EMV Compliance Mandate affect your business? The United States is the world’s final market to become EMV compliant. Our adoption and accessibility to the technology will likely transform all industries reliant upon processing payments via credit cards.

What is EMV Compliance, Anyway?

EMV is an acronym meaning “Europay, MasterCard and Visa.” The “big three” of globally standardized circuit payment cards utilize a chip for payments. These chips are used for ATMs, credit card terminals and digital registers. The EMV Compliance Mandate updates these cards’ internal mechanics and any provider using EMV-reading software will need to comply, too.

ABTK-small-blog-image-EMV-02The New Liability Shift

The EMV Compliance Mandate isn’t just a software update. Its attached Liability Shift may affect your business’s transaction policies. USAVisa.com contains the shift’s entire workings, and, as per their description:

“When a transaction occurs using chip technology, any liability for counterfeit fraud, though unlikely, would follow current Visa Operating Regulations.”

In other words, this shift will greatly reduce your business’s fraud liability, assuming your software and hardware is up-to-date. If and when fraud occurs, new standards will neutralize losses while protecting you from liability. Within the financing world, such a shift is incredibly significant: Reduced liability and expenses can be re-balanced and shifted to other business areas.

FABTK-small-blog-image-EMV-03ewer Fraud-Related Chargebacks

Historically, credit transaction authentication and completion has been tied to fraudulent chargebacks. However, EMV’s updated technology will reduce fraud-related chargebacks due to the following mechanics:

  • Increased protection against card skimming
  • Increased protection from magnetic strips
  • Dynamic authentication possibilities

Reduced fraud chargebacks similarly boost a company’s ability to reallocate resources. While merchant services should always be treated with high security, EMV compliance will greatly enhance a business’s processing and transaction flexibility and security.

Fewer Data Breaches

As stated above, credit card processing will become increasingly stable and secure via EMV compliance. Participating U.S. merchants will be required to maintain full software and hardware upgrades, too, increasing their edge against data breaches.

The mandate promotes immediate liability focus on the party containing “lesser” technology. In short: A consumer using old EMV technology will be recognized as “at fault” in the event of fraud. This same aspect is directly correlated to the mandate’s facilitation of up-to-date vender technology.

So, on average, companies will maintain higher technology than surrounding entities and consumers. This will add further protection, as the superior technology will likely outrun malicious data breaches. The new EMV technology renders extracted information “useless,” as it’s encrypted to fit a digital format—rather than to a readable, magnetic strip.

Staying Aware: Adapting to the Change

Point-of-sale security is still important, and maintaining a healthy workplace promotes sustainability and protection. To ensure your employees and relevant decision makers are up-to-par with new security standards, it’s important to:

  • Create a relevant business plan before changing to new technology
  • Immediately migrate to new EMV standards
  • Train product awareness

New hardware and software changes may take time for adoption, but supporting network connectivity and internal effectiveness will ensure heightened protection. It’ll put your business ahead of the curve, security wise.


Stay updated on payment processing trends by following Abtek on Twitter and Facebook. Sign up to receive our newsletter, too.

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